PO Box 395
Oldsmar, FL 34677
Refund and Return Policy.
If at any time you are not satisfied with the Merchandise for any reason, you may email our Customer Service Department at Support@PlazmaLighter.com and request a refund. All requests for refunds will be handled by customer service on a case by case basis, may require a return of unused Merchandise, and may not be available if more than 30 days have passed from the date the customer placed the original order for the Merchandise. When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered. The following additional terms apply to our refund policy:
1. Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. Plazma Lighter reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Plazma Lighter’s sole discretion, requests refunds in bad faith.
2. In order to process your refund, you must supply Plazma Lighter with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.
3. Depending on your bank, your refund can take up to thirty (30) days to appear on your credit or debit card statement. If you have any questions about whether a refund has been issued by Plazma Lighter, please email our Customer Service Department at Support@PlazmaLighter.com.
Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us. We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.